IMPORTANT MESSAGE: Frosted will be on maternity leave beginning 9/1/22. We plan to be back to filling custom order requests in the new year. Thank you for your understanding! ~Kayla
When to Order
Please order a minimum of two (2) weeks in advance for all custom orders.
This allows time for your consultation, design approval, and delivery of any specialty items needed to complete your project.
How to Order
It all starts by filling out our Contact form below!
Including as many details about your project as possible (date, occasion, theme, colors, and number of servings, etc.) helps us get to the heart of your project quickly.
We will guide you the rest of the way with step by step instructions.
Holding a Date
Planning ahead? Reserve your date!
A $50 deposit will hold your delivery date and will be applied to your final order total.
Need to postpone? Your deposit will cover your new future date.
Cancellations must be made no later than 4 weeks before the reserved delivery date.
Deposits for reservations cancelled after this time are non-refundable.
Custom Cookie Orders
Full Size Cookies
- Custom cookies are created in batches of 12. Cookies are priced individually based on size and design.
- Each cookie measures 3”-4” in size.
- Price: $4-$6 per cookie (Average $65 per dozen depending on design complexity)
- A bulk discount of 10% is included for orders of 4 dozen cookies or more
Mini Cookie Bites
- Custom Mini Cookies are created in batches of 24. Cookies are priced individually based on size and design.
- Each Cookie measures 1.5”-2” in size
- Price: $1.50-$3.50 per cookie. (Average $35 per dozen, depending on design complexity)
- A bulk discount of 10% is included for orders of 6 dozen cookies or more
*Note: Shapes and designs are limited for Minis.
Mix and match! Full Size Cookies: Choose one flavor per dozen. Mini Cookies: Choose one flavor per three (3) dozen.
- Classic Vanilla
- Birthday Cake
- Chocolate Chip
- Red Velvet
- Cookies n’ Cream
Custom Cake Orders
Buttercream cakes with sugar cookie toppers is our specialty! I’m happy to make flavor recommendations to make your cake even more memorable.
Download the Frosted Cake Order Form to help you plan your cake.
- Decoration fees are added to the base price of cakes and are determined by materials and the complexity of your design
- Minimal fondant work is applied for accents, but currently we do not cover cakes in fondant or do extensive fondant work
- Outside props and toppers are subject to approval
- Using licensed designs without permission is stealing. We love a design challenge, and we’re happy to help you creatively express your ideas without resorting to copyright infringement.
Cakes *$2.50/mile, charged one way
Cookies $1.50/mile, charged one way
*Orders including both cakes and cookies will be charged the Cake Delivery rate
- Free pick up is available by appointment only
- Pick up times are scheduled Monday-Friday every half hour between 8:00 AM and 12:00 PM, except major holidays
- Pick up instructions (including my address) are at the time of scheduling your pick up appointment
- Evening pick-up is available by request Monday through Thursday every half hour between 4:00 and 6:00 pm
- Frosted is closed on Sundays
We want you to be happy with your order! All change requests are subject to approval, due to the required preparation and materials needed to handcraft your order.
Requests MUST be made no later than 14 days prior to your scheduled pick up/delivery date and are subject to approval.
Fee: $10 + any associated materials/complexity costs.
Requests MUST be made no later than seven (7) days prior to your scheduled pick up/delivery date and are subject to approval.
Fee: $10 + any associated material cost.
Cancellation & Postponement
Orders canceled within 24 hours of original payment will receive a full refund.
Orders canceled within 7 days of original payment will receive a refund of 75% of the invoice.
Orders canceled within 10 days of pick-up/delivery will receive 50% of the invoice.
If your event is postponed due to unforeseen circumstances, we will do everything we can to accommodate your new event date. If your new requested date is unavailable, cancellation is subject to the above policies.
Your satisfaction is our top priority! Something wrong? Let us know!
- Design proofs are submitted for approval prior to creating your order. This is the time to clarify spelling, colors, flavors, and any other specifics to your order. Please take the time to review the preview carefully before giving approval. Approved orders are non-refundable.
- Once an order has been picked up/delivered it is considered accepted
- Frosted is not responsible for damages to an order once it has been accepted
- If something has not met your expectations, please contact us within 48 hours of order acceptance. Remaining portions must be returned.
- Refunds based on personal taste preferences will not be considered